Resume

Professional Summary

Skilled quality professional with multiple years in the quality assurance industry at different levels, including at a supervisory level in a fast paced production environment. Talented multi-team collaborator with adept interpersonal skills that lend to solid communication and teamwork on the job. Additionally, a fast paced and adaptable employee who prides themselves at picking up and implementing ideas and philosophies quickly. Focused on developing a career over many years at a company with great culture and looking to eventually focus into a user experience design role.

Core Competencies

  • Conducting user research, including interviews, surveys, and usability testing

  • Wireframing low fidelity and high fidelity prototypes for user testing and application development

  • Information architecture, ensuring documentation and structure for applications

  • Collaboration within departments when it comes to communicating distinct business roles and needs.

Experience

Quality Assurance Product Support Specialist 1 at Abbott Labs

July 2022 to January 2024

  • Ensured metric goals were met for number and age of quality complaints.

  • Trained and assessed individuals in processes and quality procedures within the department.

  • Supported a diverse set of projects in development and implementation.

Quality Assurance Product Support Technician at Abbott Labs

January 2022 to June 2022

  • Ensured metric goals were met for number and age of quality complaints.

  • Trained and assessed individuals in processes and quality procedures within the department.

  • Supported a diverse set of projects in development and implementation.

Quality Assurance Supervisor at B&G Foods

February 2021 to December 2021

  • Oversaw a team of quality technicians and ensured ontime completion of quality inspections and audits within the facility.

  • Developed, conducted, and evaluated application audits and testing processes.

  • Evaluated testing processes to verify quality for customer expectations.

  • Notified appropriate staff members regarding quality issues for remediation assistance.

  • Monitored thermal processes for quality concerns within the product.

Quality Assurance Technician at B&G Foods

August 2020 to February 2021

  • Adhered to all safety and sanitation protocols and reported hazards to management.

  • Evaluated quality and safety of incoming raw food materials for production within the plant. 

  • Audited the plant for any safety concerns.

  • Data input for lot tracking and daily production.

  • Identified any concerns regarding flaws in product and worked with management to solve any and all problems.

Education

  • UX Design Certificate from Career Foundry

    Completed 2025

  • Bachelor of Arts in Human Dimensions of Climate Change from the University of Maine, Orono

    Graduated 2019

Community Engagement

  • Most recently engaged with the non-profit, Maine Ultimate, aiding volunteering needs for events in and around the Portland, Maine community. Maine Ultimate is an organization that works to bring the sport of Ultimate Frisbee to the community through community events accessible for individuals at different ages. 

  • Additionally took part in Maine Ultimate Summer sports events as a sports captain for many years. 

  • Volunteers with the Portland Parks Conservancy.